Testimonials
To: VP Operations - Larry McDowell
RE: Installer - Randall Branch Dear Mr. McDowell:
We live in a small town 55 miles outside of Redding, CA. Cabinetry carpenters and contractors are hard to find in our area. We called to schedule appointments but they were so far booked, we almost gave up the idea. Then Sears sent us a card to schedule a free estimate appointment and we decided we would see what they had to offer.
Thanks to your salesman and measure man for knowing WHO was the best installer you had, and thank you for making it possible to send your best installer to do our job. We were and still are very impressed! Mr. Branch made our day and was great advertisement for the quality of work one can obtain from Sears.
-A Sears happy and satisfied customer, Redding, CA
TO: Project Coordinator - James Mistron
RE: Cabinet Installer - Haris Vilic
Dear Sears,
We recently contracted with Sears Home Central to have our kitchen cabinets refaced. This is the third home improvement job that we have had Sears complete and we are very pleased and impressed with this job. As you know, your product quality is superb; however, what has made our kitchen cabinet refacing an exceptional experience is the man you sent to do the job. In our case, his name is Haris Vilic.
Haris has made this a wonderful experience because he:
- Explained in detail each major step involved in the refacing
- Been patient with our questions and desire to watch him work
- Cleaned up every evening so that we have access to the refrigerator & laundry room
- Used his talent as a carpenter to fix and even-up our existing cabinets so that the laminate will properly adhere and look great
- Been extremely professional and courteous
As you know, Mr. Mistron, we could have gone to Kitchen Works or Home Depot to contract this job. We chose Sears because we were so happy with our gutters and new windows, and now our newly refaced kitchen cabinets! You can bet that we will be telling a lot of people about the wonderful and professional service that we’ve received from Sears Home Improvement Products.
Thank You.
-A Sears happy and satisfied customer, San Francisco, CA
TO: Project Coordinator - Doug Chorn
Dear Doug,
My husband and I would like to give you an extra thank you beyond the score on the survey we completed. You truly helped make our remodeling job a great deal more tolerable than it could have been. As you can remember, we had many small snags along the way, but you seemed to straighten things out each time. As a result, I have the kitchen I could only have dreamed of… everything is PERFECT! Also, I would like to recognize our salesman, Lou Fore. He was a big help to us in a lot of ways too. He really went out of his way right up to the end to see that everything did go the way we had planned. We are truly grateful to him too. I will always recommend Sears Home Improvements to everyone who asks about our beautiful kitchen or talks about having home improvements made. I have been a customer of Sears for 35 years and have never been disappointed in the products I have purchased or the service I have received.
Thank you SEARS.
-A Sears happy and satisfied customer
TO: Project Coordinator - Gary Fiddler
RE: Sales Associate - Hank Hood/ Installers - Harold and Geri Beall Dear Hank,
I appreciate the opportunity to share with you our feelings about the recent kitchen and bathroom cabinet refacing job which you set up for us. Apart from our pleasure at the finished product, and our appreciation for your efforts on this project, as well as those of Gary Fiddler, my wife and I would like most to give you our feelings about the installation team, consisting of Mr. and Mrs. Harold Beall.
Harold and Geri were the very picture of professionalism, technical competence and dedicated, caring people. During the entire ten-day period of this job, they exhibited untiring interest in doing their very best for us and in support for the fine SEARS name. This was our second refacing job, the first one completed in Fairfax, Virginia about ten years ago, so we have some basis for comparison. And, although that earlier job was very well done and was very satisfying, this current effort, by the SEARS Beall team was truly amazing. We can truthfully (and thankfully) say that there was never a segment of the job that was not done with consummate skill, hard work as needed, and dedication. When they found areas where the application of their added interest, concern and effort would produce a truly nice job, as contrasted to merely an ‘adequate’ job under the terms of the contract, there was never a question that it would come out to be the ‘best possible’. They worked hard to a standard that surely surpasses anything that SEARS requires - theirs is truly a higher calling and one that must add to the SEARS reputation.
Thanks again, Hank, for your support of us in this project. Please do what you can to assure suitable recognition for Harold and Geri.
-A Sears happy and satisfied customer, Tulsa
TO: Kitchen Manager - Don Hirth
RE: Sales Associate - Doug Bobish/ Installer - Rick Luster
Dear Mr. Hirth:
We want to advise you that we have completed and returned the survey that evaluated the kitchen cabinet upgrade that you provided to us in our home. It was basically a very satisfactory refacing of our 19-year-old cabinets and we were pleased with all aspects of the project. Since the evaluation was forwarded to an office in Illinois, we felt it necessary to inform you directly about some aspects of the project. First, Rick Luster who did a superb job performed the installation! In a quiet, industrious manner, he completed the cabinets with meticulous attention to details. He was polite, tidy, and diligently pursued all tasks that required four day of focused efforts. We recommend that you advise him of our satisfaction. Secondly, it is also significant that the original sales presentation by Doug Bobish was very satisfactory. He presented us with a good selection of options and helped us to a proper decision with several recommendations. We wanted to acknowledge our satisfaction with the upgraded cabinets you provided. Thank you.
-A Sears happy and satisfied customer, Pittsburgh, PA
Dear Sears:
Dear Mr. Hirth:
I am writing in regard to some cabinets we recently purchased through Sears Home Improvement Center. We are remodeling our kitchen. We chose the oak cabinets with the arch design. Jeremy Knibbs installed them and not only are the cabinets beautiful, they really exceeded our expectations. In our previous house, we installed custom-made cabinets in the kitchen and bathrooms. I can sincerely say your product is superior.
Needless to say, they look very nice and have greatly improved the appearance of the kitchen. I was never much of a cook, but I am getting excited about my kitchen and using it.
-A Sears happy and satisfied customer, Tampa
Dear Jim,
I would like to thank you personally for the professionalism shown by you and your staff during our project. In particular, I’d like to thank Sophia for her enthusiasm and knowledge of the product. She was a delight to work with. Jim Swann was very knowledgeable in the electrical area and very helpful in getting the electric for my stove relocated. I would like to extend a special thank you to the team of Brian and Justin who came in every day and worked hard for many hours, cleaning up behind themselves as much as possible and for the meticulous work they did on the lamination of my cabinets. Brian especially was very responsive to any requests or suggestions I had and could not let anything go that wasn’t quite perfect. They are excellent employees and I hope you will pass my thanks on to them.
As a final note, Brian came back this morning to repair a hinge on one of the cabinet doors. He, unfortunately got caught in a huge backup resulting from an accident on the Woodrow Wilson Bridge, and called to tell me he would be late. But, he came on in anyway - on a day when he didn’t have appointments and didn’t have to be there! Please feel free to pass these comments on to your supervisors and use in any marketing materials you might have. It has been a pleasure to work with all of you and I thank you for my beautiful new kitchen!
-A Sears happy and satisfied customer, Grasonville, MD
Dear Mr. Lee Chapple,
In addition to completing the questionnaire and giving the highest marks possible, I am writing to express how pleased my wife and I are with the installation process performed by Bill Jarvis and his brother-in-law, Glen.
They took every carpentry problem as it came up. I am very impressed that they took these problems in stride and worked on the project until it was done in a very professional manner. the final work product was great and the end result exceeded our expectations. we are thrilled with our new kitchen and how it came out.As a lawyer, I do not often find myself wiring letters of praise, but this project has given me the occasion to write something that is very supportive and complimentary of Bill Jarvis.
Finally, I would like to offer a word of praise for Joe McNamara, the salesman we initially dealt with. His advice was very good and he did a wonderful job walking us through the selection process. We have no regrets about the choices we made as a result of the time he spent with us. Also, because he spent so much time, we understood exactly what to expect during our renovations. He played no small role in making our kitchen renovation a tolerable experience.
-A Sears happy and satisfied customer, Clarks Glen, PA
I would like to express my gratitude to Sears for having exceptional employees. I had my old cabinets re-faced and Grayson and Dustin did the work. They both went out of their way to make me feel comfortable and assured that the work would be properly done. Every time I noticed something that might need improvement, they listened and were willing to make changes. Lydia and I were constantly in contact; she was easy to reach and always returned my calls. If there was a problem, she went out of her way to make it right. I would like to commend her professionalism. Thank you Lydia! I will consider Sears for all of my future projects.
-A Sears happy and satisfied customer, Cary, NC
Dear Sears,
This letter is to inform you on what a fantastic job Tim Mondeau and Dale Irwin did on our kitchen cabinet refacing. The time they spent working on our kitchen greatly improved value of our home. Tim’s outstanding work on the cabinet above the microwave was just incredible. Dale’s work on the additional cabinet was on the mark when it came time for it to be installed. These two installers are the greatest! The quality of the workmanship is just unbelievable and the timetable was just great! Jennifer Jackson did an outstanding job along with Glynn Norgan, the Project Coordinator. They were easy to contact and the scheduling for the installation was very convenient for us. This letter is to ensure that you received the highest performance marks on the Home Improvement Customer Survey sheet - all 10’s.
I also want to include the Sears Authorized Professional Representative, Ryan McMorris, on his outstanding performance with his confident knowledge of the home improvement line and scope of the job; his overall attention to the details of the improvements; the easiness of contacting him if we had a problem with anything; and the great follow up after the completion of the job.
I will highly recommend Sears Home Improvement Products to all my friends
-A Sears happy and satisfied customer.
Detroit Project Coordinator - Steven Smith Installer - Phil Weitz
Coordinator - Dave Jacobs Installer - James Boswell Sales Associate - Frank Lyons
Dear Sears Home Improvement Products
We would like to thank you for the outstanding work your people did on installing our new kitchen. Sales Representative, Frank Lyons, did a great job of explaining what we were buying and what we could expect. Our Project Coordinator, Dave Jacobs, was always there for us, as well as Frank Lyons. We were thankful for their personal concern about the work we were having completed.
As for your installer, James Boswell, we have never seen anyone more dedicated to their work. He told us his job was to install our new kitchen, but most of all his job was to make us HAPPY, and that he did. We are very satisfied with our home improvement project from Sears Home Improvement Products. Your customer survey just couldn’t tell you how happy we are. Thanks so much for our beautiful kitchen.-
-A Sears happy and satisfied customer, Tampa Gentlemen,
You probably get your share of complaints. That is why it gives me real pleasure to give you a complement! I have just had a Kitchen refacing completed and it looks better than I had anticipated. The drawers, pull out shelves, cabinet doors and breakfast bar work smoothly and match perfectly. May I also commend your installer Carlos Esparza. He is a steady, competent and safe worker. I recognize these traits after more then 30 years as a licensed safety engineer. He is also a good Christian gentleman. He cleaned up after his work each day. I gladly recommend him.
Your sales representative, Mr. Randall Douton was very pleasant and knowledgeable. He laid out the program and the product in a positive convincing manner.
It has been with great satisfaction to do business with you.
Sincerely,
-A Sears happy and satisfied customer, San Diego
To Whom It May Concern:
Thank goodness for John Petty! Until he took over, I was very disappointed and a dissatisfied customer with all the delays and problem with my service. No one seemed to care. John immediately took action. He was very courteous, sympathetic, and apologetic. He listened to my complaints and assured me the problems would be taken care of in a timely manner. Most gratifying to me, John called back with information on how and when the problems would be corrected. Being a loyal customer of Sears, John Petty restored my faith in the company.
-A Sears happy and satisfied customer, San Diego
Ps: I’m enjoying my new cabinets and counter tops!
To: Sears Home Improvement Products/Service Department
Yesterday, Rob Schreib replaced my kitchen faucet which evidently was faulty. It was part of the kitchen “refacing” I had done in July 2004 by Sears. Mr. Schreib was an affable, industrious worker, neat in his workmanship. I’m so pleased with the replacement. Thank you Mr. Schreib! Thank you Sears! I appreciate the service.
-A Sears happy and satisfied customer, Rochester, NY
To: Mr. Phil Nanni, National Installation Director
Dear Mr. Nanni,
We could not be more pleased with our new kitchen. Two of your employees merit special praise.
Mr. Igor Todorinovic is a master craftsman. His knowledge of kitchen design and installation is without peer. His work is impeccable. The adjustments he made to some cabinet and wall areas only enhanced the overall aspect of the kitchen design. He worked both quickly and effectively. We are totally satisfied with the results.
He was assisted by Mr. Adil Ekrnekcic, who took great care with each of his assignments and made every effort to leave our home as clean as possible each day. Both gentlemen are courteous, efficient and wonderful workmen. We will certainly recommend Sears Home Improvement Products whenever we can. Everyone involved has our thanks.
-A Sears happy and satisfied customer, Rancho Santa Fe, CA
To Whom It May Concern,
The following is to inform you of the great satisfaction and pleasure we have enjoyed in having Mr. Mitchell J. Vallejo do our kitchen. He was a true professional that exemplified and executed what Sears Home Improvement promised us when we decided to redo our kitchen. His work was prompt, clean, flawless and even artistic at times. He was not only here to resurface the kitchen but also worked with our schedules and even changed a few things in the original design in order to meet our needs and make the kitchen look even better than planned. We believe that he is an asset to your company and should be praised for his outstanding craftsmanship and dedication. There should be more craftsmen like him that take such pride in his work and the way the customers feel. We are very pleased with our new kitchen and will recommend him and Sears Home Improvement to others who may be interested in doing the same in the future. Thanks for all the hard work, Mitchell, you have earned friends for life.
-A Sears happy and satisfied customer, Orlando, FL
To Whom It May Concern,
I am writing regarding a cabinet refacing project accomplished by Mr. Alex Neverov, assigned to Kitchen Depot, Cabinet Refacing Dept., Sacramento, California. Mr. Neverov is truly a “one-of-a kind” employee that any company would love to have on their payroll. He is extremely courteous, competent, and knowledgeable about his job. He always arrived on time, never took breaks (except for a short lunch) and was very careful to protect our furnishings while he was working. He kept sawdust to a minimum and constantly kept cleaning up after each task.
We already have two prospective new customers for you thanks to Alex’s great craftsmanship! He represents Sears’ reputation for fine, quality work in a very professional way. He should be given a raise in pay and maybe a position working in customer relations. He certainly has the credentials for that. You don’t want to lose this young man!
Sincerely,
-A Sears happy and satisfied customer, Sacramento, CA
To Whom It May Concern,
RE: N&G Installations Inc. -(David Meyer, MSM)
I am so happy with my new kitchen, I just had to tell this to someone! I can truly recommend the above installers...highly! First of all, they are courteous and very pleasant. They also arrive on time! Now, regarding their workmanship... It is superb! Perfect! They clean up after they are finished for the day and my kitchen looks great!
Thank you Sears for a job well done!
Sincerely,
-A Sears happy and satisfied customer, Orlando, FL
To: Sears Customer Service/Home Improvement Department
RE: Installer, Thomas Fedorico, Chicago South Office, (Ed Eilers, PC)
The two young men who were responsible for refacing our kitchen cabinets were definitely skilled tradesmen. They not only did a superb assigned job but also did what was necessary “off the list” to enhance the eye-appeal of the project.
Sears receives a day’s work for a day’s pay from these tradesmen as they are relentless in laboring to get the done; clean up afterwards, were mannerly, answered “dumb” questions intelligently, and reported to work on a stated timely basis.
My husband and I just had to send this complimentary note as we were amazed in this day and time that we still have young workers who take great pride in doing a thorough job and satisfying the customer’s needs.
Thanks, Sears.
-A Sears happy and satisfied customer, Chicago South, IL
Dear Sir or Madam,
I would like to take this opportunity to tell your company what an asset you have in Steve Parker. When Steve initially came into our home, he was extremely courteous and respectful of me and my mother. He has been the same way each and every step of the way with our project.
I have been in the customer service industry for almost 20 years, and I have seen everything from extremely poor to extremely wonderful customer service. Steve, I would say, is one of the shining examples of wonderful customer service. Not only did he make things right when things went wrong, but he kept in constant communication with us and the project coordinator. He did not let anything “slip through the cracks”. This is what sets Steve apart from others I have seen. Responsibility, to Steve, is not taken lightly.
In conclusion, just let me say that if it were not for Steve Parker, I probably would have chosen another company to do our kitchen. He is very professional and knowledgeable. Thank you for allowing us the pleasure of meeting this gentleman.
Sincerely,
-A Sears happy and satisfied customer, Battle Creek, MI
To: Burton Morgan
Dear Mr. Morgan,
I wanted to take a moment to drop you a note about the wonderful service we have received from Debbie Triplett and our installers, Mo and Robert. Our salesperson, Anthony was also very helpful. Mo and Robert, in particular, were on time, arriving and finishing the job ahead of schedule. They went beyond our expectations in their workmanship and cleanliness. We are having two identical kitchens refaced by Sears Home Improvement and will recommend Sears to our family and friends in the future.
Thank you again for the great service.
Very truly yours,
-A Sears happy and satisfied customer, Sacramento, CA
To: Mr. Paul DeCrescenzio, Manager Dear Sears Customer Service Representative,
I am writing this letter about Paul Baker who completed a kitchen cabinet refacing project at our home. It was completed on July 15, 2005.
As owners of a complete fixer, we have been in the process of remodeling our home for the past ten years. During that time, we have replaced the roof, plumbing, flooring, electrical system, windows, fence, rebuilt the fireplace and the list continues on and on.
Because I owned my own business at one time, I insisted that we use independent contractors in the home remodeling business for all of our projects. The consequences of this decision ranged from mildly unsatisfactory work to (in the case of the electrical system) total disasters.
In a perfect world, home remodeling professionals would come to work on time, do quality work and complete their projects on time and within the price originally quoted. That is exactly what Paul did. The job was trouble free and the result was beautiful! For this dedication, we thank both Paul and Sears! Please do not hesitate to include our names on your satisfied customer list. We would be happy to recommend Sears to anyone!
Sincerely,
-A Sears happy and satisfied customer, Santa Fe Springs, CA
Dear Sirs
I have filled out your survey but would like to add the following comments. I would like to advise you on a job so well done by all the people you have provided. Project Coordinator Bob Greco took the time and made the extra effort to make sure materials were correct and the supplies were here on time to complete the job. Stephen Bruck, who actually did the work refacing and constructing the cabinet drawers did a fantastic job in producing the best job we could ever have imagined. His attention to detail and his interest in doing his best to achieve perfection was truly commendable. He went above and beyond what we thought would be done. I realize that this was a big job but Sears turned out to be the best contractor we have had repairing our hurricane damaged house. I have recommended Sears to someone else in Ft. Lauderdale. Thank you again for a job more than well done.
-A Sears happy and satisfied customer, Ft. Lauderdale, FL
To: Jim Powell, Regional Service Manager
Dear Jim,
As promised, I wanted to send you a note of thanks as well as a confirmation of the completed work performed by Jeff Johnson. We are quite pleased with Jeff's work in addressing the three remaining issues. Additionally, we are very happy with the black painted wood trim around the microwave. Next, I want to thank you again, Jim, for the countless ways in which you have come into our home and rectified issues, both huge and small. Thank you for the tremendous attention, compassion, courtesy and professional manner combined with your kindness and understanding that you invested in our case. Thank you for coming into our situation and alleviating a distressful and emotional burden so tremendous I haven't the words to describe. If we had a red carpet, we'd happily roll it out for you!
-A Sears happy and satisfied customer, Columbia, SC
To Whom It May Concern,
I would like to thank the gentleman who did the kitchen remodel for me. Vrezh stepped in when Jim, the original carpenter, injured his back on the first day. The countertop came in about 1 inch deeper on the corner. Instead of having to wait for the counter to be re-ordered, Vrezh was able to fix the problem, which I understand would have cost your company a few thousand to replace. Vrezh saved us the inconvenience of having the kitchen torn up for another three weeks. Vrezh did a fabulous job with the installation. I am a very hard to please consumer. I check every detail closely, and I didn’t find any problems. Once again, ‘thank you, Vrezh’ for the fantastic job you did so quickly,
Sincerely,
-A Sears happy and satisfied customer, Folsom, CA
To: Doug Daily, Project Consultant
Both of us want to express again how pleased we are with the outcome of our kitchen remodeling project. As we stated on your follow-up visit, from start to finish, Sears Home Improvement Products has more than exceeded our expectations.
Your design work was remarkable. It’s nice having double the cabinet space from what we had before and accomplishing it in the limited existing space that we had to work with. I was truly tired of hearing my wife say, “We have no room for anything... Where am I going to put all this stuff?”. The kitchen installation assistant, Loretta Cudney, did a great job; no one was in anyone’s way and things got done exactly when she said they would. The installer, Steve, did an outstanding job, and is truly a professional craftsman. My wife said she has never seen anyone work as hard as he did and I fully agree. The electrician, Mike, was a credit to his profession... What a quality job! Having the added outlets around the kitchen is nice and the upgrade to 200-amp service was long overdue. The plumber who was in and out so quickly one afternoon did a great job too! The cabinets look great with the new appliances and most importantly, they function as they are supposed to! We had a lot of family and friends over during the holidays, and they couldn’t believe the difference. One of our neighbors, who had their kitchen remodeled about a year ago, said they liked our kitchen much better. I did get the exposed walls done just before Christmas (my small part) and attached is a photo showing everything completed.
All of you were wonderful; Sears should be very proud and is lucky to have such good quality people representing them. The degree of professionalism displayed and the quality of work was truly outstanding. Thanks for exceeding our expectations with this project. We will never go to anyone else for any future purchases or home improvements. As you know, your best advertising is a very satisfied customer and we have indeed become that customer for Sears...
Sincerely,
-A Sears happy and satisfied customer, Hartford, CT
To Whom It May Concern,
It is my pleasure to write this letter of commendation for Vrezh Darbinyan from Armenia, for the good work done in our kitchen. He came to replace cabinet doors marked at installation as having defects - this he did. Then he glued two doors where the laminate was loose, instead of having them replaced. He was neat about his work, pleasant and polite to us while he was here, efficient with use of his time and he expressed satisfaction with working for this company.
Sincerely,
-A Sears happy and satisfied customer, Sacramento, CA
To Whom It May Concern,
RE: Razik Naoum, Installer, and Charles Gauss, Sales Representative
We are writing this letter in reference to the cabinet refacing that was completed in our home by Razik Naoum. I must tell you he is a very professional and kind man. Although extremely thorough, he was able to complete the job in 3 days and give us the kitchen we have been dreaming of. His workmanship was fantastic and we are completely satisfied with the work done in our kitchen and would highly recommend Raz and Sears Home Improvement Products to friends and family. You are very lucky to have such a nice man affiliated with your company. Sincerely,
-A Sears happy and satisfied customer, Walpole, MA
Dear Dennis
It is indeed a pleasure to be writing this letter of commendation regarding the outstanding workmanship of Rob Andrade, an installer for Sears. In your introductory letter from Sears there is a statement about the “training and extensive experience of the installer that will ensure “complete satisfaction”. Well, Dennis, this is an understatement as far as Rob Andrade is concerned!
Rob walked me through each and every detail of the kitchen cabinet refacing project. He asked me about my preferences regarding specific parts of the cabinetry and communicated with me every single day. He arrived when he said he would. He was very efficient in his time management also. He was immaculate in his daily clean up of the kitchen. There was never any residual saw dust left after he finished for the day. He has a work ethic beyond compare! Sears should be most proud of sending him out into the public domain. He represents the company very well. He is respectful of the customer, tidy in his work style, and pays very close attention to detail during the entire project. I have extremely high standards and as a rule, I am not an easy customer. Rob met those standards, all the while being a true professional.
A competitor, Kitchen Magic, installed our kitchen countertop. The nightmare lasted six long weeks of being forgotten about with false promises. So when we contracted with Sears to do this refacing project, I had a very low level of trust for kitchen contractors and I told Rob this. He rebuilt my trust and made my kitchen come alive! The kitchen never looked so great! He went above and beyond the call of duty! He worked quietly and was most diligent about how beautiful he wanted this kitchen to become. The transformation from ugly to beautiful was amazing! I have Rob Andrade to thank for this.
Not only is Rob a highly trained, experienced installer, but he is also a true gentleman. I would be most appreciative if you would pass this letter on to Rob, and also to Scott Doughman. Congratulations, Dennis, in identifying the perfect installer, Rob Andrade, to meet my high standards as a consumer. I will not hesitate to call Sears again to be a repeat customer for any Home Improvement projects. Can I ask for Rob? Does he fix outdoor decks? Ours is in need of some help! This was a wonderful experience. I’ll pass the word to any of my friends in need of home improvements. Sears is number one in my book!
-A Sears happy and satisfied customer, Dedham, MA
Dear Faris (Hassani, Kitchen Installer)
We would like to thank you for the work you did on our new refaced kitchen. Not only were you quick to complete the work, but it was done with extreme care and true professionalism. It was refreshing to have someone keep you informed every step of the way while reassuring us that any concerns we had were being immediately addressed. Sears should be proud to have you as a contractor and I hope you will share this letter with them as confirmation that we are very satisfied customers. If you ever need a referral for any customer, please feel free to contact us.
-A Sears happy and satisfied customer, Maynard, MA
To Whom It May Concern,
I contracted with Sears Home Improvement for a new kitchen. I wanted to take the time to write and inform Sears that the work product was excellent, as was the office that managed the entire process with exceptional service. Mr. Bob Greco, from the Doral office in Miami, was proficient, honest, timely and very attentive to all of our needs.
In addition to the excellent service from the Sears team involved in my project, the general contractor was professional, excellent in his workmanship and proficient to say the least. I would hire Sears over and over again because of their excellent customer care.
I want to thank Sears and everyone involved in this project for making us very happy with our new kitchen.
Sincerely,
-A Sears happy and satisfied customer, Miami, FL
To Mr. Tim Graham, Regional Installation Director
I commend two Sears Customer Service Associates who excel in their profession: Mr. Bob Kegley and Mr. Troy Navin. In June of this year, I contracted Sears Home Improvement Products to inquire about replacing some faulty hinges on kitchen cabinet fronts. After several phone calls I was finally referred to Mr. Kegley, the area representative for Evanston, IL.
Despite steep obstacles - the job dates back to 1994, the contractor (American Remodeling Inc.) went into bankruptcy and the hinges in question are a discontinued item - Mr. Kegley willingly undertook the task of locating the items and delivering them to me at no charge. It took 3 months but he and Troy Navin stuck to it, keeping me informed of their progress all along the way.
I am totally impressed and quite pleased with the considerate, professional and competent work of these men. I hope that their virtues are recognized in your corporate family.
I have used Sears contractors to remodel the kitchen, replace the shingle roof and replace every window in the house. Every project was on time and budget and totally satisfactory,
-A Sears happy and satisfied customer, Louisville, KY
To All Who Were Involved,
Our kitchen was remodeled last November and we are very happy with the result. We placed our trust in Sears and Sears kept its promises. We would like to thank again:
Trini, who gave us a truthful and accurate explanation of the work, a detailed and fair estimate, with a most pleasant and professional behavior.
Richard, who measured everything meticulously, and drew the detailed plans which he reviewed with me patiently and with a great sense of humor.
Joe, whom I never met, but who was the guardian angel on the phone announcing each step of the work, ensuring everything was done on time, and reassuring me that the work would be done to my satisfaction.
Jim, the other guardian angel on the phone, who also followed the progress of the work and answered all my questions with such kindness. Dave, who came right away to help us with the sink.
Attila, the artist who came to do the job. We will never forget his extraordinary attention to minimize disruptions, his impeccable timeliness, his gentle and polite attitude, his helpfulness, his total dedication to do the job right. He left his humble signature on all those small details one only notices weeks later with gratitude.
We also need to say that the crew of Euro Surfaces did an excellent job with the installation of the ZODIAQ countertops. It’s a great quality stone and the Mystic Black color is stunning. It sparkles like stars in the night sky.
Thank you all for a remarkable job and for treating us with such professional nice manners.
Sincerely,
-A Sears happy and satisfied customer, Tiburon, CA
Dear Mr. Chapple,
I am writing to let you know how thrilled I am with my new kitchen. I recently had Sears reface my kitchen cabinets and now my kitchen looks like it’s out of a magazine. People who had seen my kitchen before the refacing say they cannot believe how gorgeous and how much better it now looks. I’ve had many friends and family members ask me if the cabinets were brand new. They wanted to know who installed them.
I also want to commend you on the staff members. Before I called Sears, I called another company to get an estimate on redoing my cabinets. The representatives I spoke to were abrupt and at one point, quite rude. I told them that their negative attitude was costing them a sale, but they didn’t seem to care. When I complained about the representatives, I received a curt email from one of the company’s managers. I will make sure to tell all of my friends who are thinking of redoing their kitchens to avoid that company. Instead, I will direct them to Sears, where everyone from the salesman to the project coordinator was fantastic. That other company needs to take a lesson from the people you have working for you. I had a great time talking to the salesman, Jeff Kowarsky, who was so pleasant. I agreed to have Sears do the refacing at our first meeting. Tony Bell, the installer was great too. He finished the project in three days with very little disruption to my family. Like Jeff, he was pleasant and nice to deal with when he was here. He was very neat and left the kitchen just the way he found it. Scott Reindholdt, the project coordinator, couldn’t have been nicer. He took the project over from another manager just before my project began and made sure everything was seamless. I had explained to him that I have two small children and was about to have a knee operation and needed the project to be finished within a certain time frame. Scott bent over backwards to make sure that my project started on time and finished before my surgery. He answered all my questions and kept me apprised of what was going on with the project every step of the way. Thanks again for making this such a great experience. I will absolutely recommend Sears to my friends and family,
-A Sears happy and satisfied customer, Trumball, CT
Dear Mr. Dan Ianniello, District General Manager,
Sears Home Improvement Products just completed my kitchen cabinets and I had to write you to tell you how thrilled I am! The entire team of workers did an absolutely excellent job! Particular praise goes to Project Consultant, Mr. Ricardo Diez Pena. If it were not for Mr. Diez Pena, I would not have signed with Sears. I was a bit skeptical since I didn’t know Sears’ kitchen work and it’s a big investment. My only knowledge with Sears was with the department stores. I had to go on instinct and trust Mr. Diez Pena. Despite my reservations, endless questions, phone calls and emails, Mr. Diez Pena was the consummate professional throughout. On his first visit, he spent 5 hours reviewing all the aspects of the job and the choices. He rendered a detailed floor plan design and was happy to accommodate some changes of selections I initially had. He addressed all my concerns, patiently followed through on each and every issue I brought to bear and was a gentleman. I will be singing Sears’ praises to one and all - and will recommend Sears Home Improvement Products without reservation!
-A Sears happy and satisfied customer, New Rochelle, NY
Dear John (Mattson) and Mike (Pringell),
I wanted to thank you both for the excellent service you provided my family before, during and after the purchase of our new A/C unit. Please allow me to elaborate: The consultation: John (Mattson), your patience and professionalism during the consultation was superb and greatly appreciated – especially after you had to re-write the quote once we decided to change the location of the installation. We were also pleased to see just how quickly you streamlined the process by immediately convening Mike Pringell and his team to perform a thorough pre-inspection of the installation. During installation: Mike (Pringell), you were especially cool and level- headed throughout the entire experience. It gave me peace of mind knowing that you were there to handle things. Additionally, every last detail was perfectly attended to. After installation: John (Mattson), you were always available whenever I needed to contact you. I truly appreciated the extra effort on your part. Mike, you too were very easy to reach and provided the inspector with vital information weeks after the install. Your professionalism is unmatched.
Thanks again for all your help. My family and I are enjoying a nice, cool summer thanks to you!
-A Sears happy and satisfied customer, Camarillo, CA
Dear Mr. Kevin Sharkey, District Sales Manager, Pittsburgh
We thank you and your staff for the service we received from you when we really needed help. Project Consultant Trina Rubano was quick to respond to our request to have our kitchen cabinets refaced. Ed DeMeio was there the next day to measure and Project Coordinator Diane Jackson called in a day or so after to set a date for the job to be started.
We were very pleased with the timely response and the quality of the finished job. Our only regret is that we could not enjoy our kitchen longer. Our house is now sold and we will be closing later this month. We are truly grateful to you all. We would not hesitate to recommend Sears Home Improvement Products and have told everyone who saw our kitchen that Sears did the job. Many thanks to you all again.
-A Sears happy and satisfied customer, Monroeville, PA
Dear Mr. Rick Holland,
We are writing to commend the “Sears Team” for the planning, organization, and support we received in making our new kitchen so very impressive and beautiful. The job that James Fox did was simply a work of art. It was a very difficult task with so many cuts and angles, problems galore. Jim is so very talented, it looks as if he can handle any project, and he is a perfectionist in his efforts. The results in our kitchen illustrate the pride he has in his craft. Jim was also concerned about our welfare during construction, as he informed us of his time schedule that he adhered to every day. He continued to clean up while he worked, which made it possible for us to live a normal life with minimal interference. “Kudos” big time to a hard working man, Jim Fox.
Also, we want to thank the project coordinator, David Haines, and his assistant, Emily Scurtu. Thank you both for all the preparation and follow up you were involved with. Jack Klugman was our project consultant, and he set the stage for all this to happen. Thank you all for your efforts and we will definitely recommend your team to our friends, we are so very happy with our new kitchen.
-A Sears happy and satisfied customer, NJ South Interior
Dear Mr. Keith Collelo,
We are writing to tell you how very pleased we are with the work that Eugene Tewksbury did during the recent refacing project in our kitchen. While we had high expectations for the quality Sears Home Improvement Products would provide in executing the work, Mr. Tewksbury’s efforts exceeded even our most optimistic hopes.
Mr. Tewksbury’s attention to detail and fine craftsmanship has resulted in a new kitchen which we can be proud to own and enjoy for many years to come. It has truly added significantly to the beauty and value of our home.
We would be delighted to recommend Sears Home Improvement Products and Mr. Tewksbury to anyone seeking to upgrade their kitchen with a quality project.
-A Sears happy and satisfied customer, Quechee, VT
To Whom It May Concern,
am writing this letter on behalf of Paul Palmer. Mr. Palmer refaced my kitchen cabinets and made sure that I would not be inconvenienced for a long period of time. He did this in a very professional manner. He also refaced the kitchen cabinets of a friend and I was amazed at the quality of his work. His work ethics are very professional. He was never late and worked without a break. Paul made sure I was pleased with my new cabinets and he made any necessary adjustments. There were days when I went to work and a friend stayed at my home to make sure everything was okay. During her stay she spoke about his workmanship, how he stayed on track and never lost focus.
I am very thankful and happy that Paul refaced my kitchen cabinets. I will continue to recommend him because of his professionalism and quality of work. Thank you and I will continue to use Sears products and services.
-A Sears happy and satisfied customer, Longwood, FL
To Whom It May Concern,
Just wanted to send a short note to you regarding our recent kitchen cabinet refacing. What a great experience! From when we met with the representative initially to the final completion of the job. Our two installers, Jamison Plautz and Rob Andrade were the best! They arrived on time, left the areas clean, answered all questions, and completed the job within the timeframe they gave us. I was especially impressed with their workmanship and how proud they were of their work. They were always very courteous as well. This experience we definitely would cause us to consider Sears again.
Sincerely,
-A Sears happy and satisfied customer, Plymouth, M